Shipping & Returns Policy

Black Ritual Clothing
Effective Date: February 02, 2025
📧 Email: info@blackritualclothing.store
📍 Address: 5630 Gander RD E, Dayton, OH 45424, USA
📞 Phone: +1 (937) 555-3289

1. Overview

At Black Ritual Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.

2. Return Eligibility

To be eligible for a return:

  • Items must be returned within 14 days of delivery

  • Items must be unused, unwashed, and in original condition

  • Tags must be intact and items returned in original packaging

  • Proof of purchase (e.g., order number or receipt) is required

We do not accept returns on:

  • Final sale items

  • Gift cards

  • Undergarments or intimate apparel (for hygiene reasons)

  • Items marked as non-returnable at the time of sale

3. Return Process

To initiate a return:

  1. Email us at info@blackritualclothing.store with your order number and reason for return

  2. Our team will respond with return instructions

  3. Ship the item(s) back to the address provided using a trackable shipping method

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your returned item(s), we will:

  • Notify you via email of the return status

  • If approved, issue a refund to your original payment method within 5–10 business days

Shipping charges are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order separately.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 3 days of delivery

  • Send a clear photo and brief description of the issue

  • We will replace the item or issue a refund at no additional cost

7. Late or Missing Refunds

If your refund hasn’t arrived:

  • Check your bank or payment provider

  • Contact your credit card company—it may take time before your refund is officially posted

  • If the issue persists, contact us at info@blackritualclothing.store

8. Contact Us

For questions about returns or refunds, reach out anytime:

📧 Email: info@blackritualclothing.store
📍 Address: 5630 Gander RD E, Dayton, OH 45424, USA
📞 Phone: +1 (937) 555-3289

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